Russell Athletic Return Policy
We guarantee total customer satisfaction with the items that you purchase at russellathletic.com. If you are not completely satisfied with your online purchase, you may return any item that is in the original condition that it was received from russellathletic.com – unused, unwashed and accompanied by original packaging including tags.
You may return merchandise purchased from our website within 30 days of the original shipped date during non holiday months (January – October). Purchases made during the holiday months (November – December) must be received no later than January 31st of the New Year.
You will be refunded for the merchandise total, plus applicable sales tax paid. If you return any part of an order that was part of a promotion, your refund may be reduced. Shipping and handling charges are not refundable unless you receive a defective or wrong item. Please use “standard ground” delivery when returning items. Reimbursement will only be made at this rate.
Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.
Please return your merchandise by following the instructions below:
- Go to “Your Account”, from the drop down menu select “Orders Placed in the Last 6 Months” and select “Go”.
- Sign into your Account.
- Locate the order you wish to return and select the “View Order” button.
- Locate the item you with to return and select the “Return an Item” button.
- Follow the directions provided which will include selecting a return reason code and printing a return address label.
- Pack the items securely in a box or the package used to deliver the item.
- Secure the return address label to the outside of the box (clear tape is usually best).
- Ship the parcel to our returns center. We recommend that you use a service provider that provides both insurance and tracking.
Refunds will be remitted in the same form as the original purchase when possible. Please note that gift orders will be refunded to the original purchaser.
If you need additional assistance please feel free to contact our Consumer Services Department via email at RACustomerService@russellathletic.com or by calling toll free at 1-877-879-8410.