Frequently Asked Questions
How Can I Contact Russell Athletic?
Do I Need a User Account to Place an Order?
You must have a user account with Russell Athletic to place an order.
How do I order Team items from within my wishlist?
Team items cannot be ordered on our website, but can be purchased at any of our team dealer locations. Click Here to find the nearest team dealer location.
How Do I Set Up a User Account with russellathletic.com?
It’s EASY! To set up a user account, please click here, and then enter your contact information and shipping address. Follow the directions to set up your account and password. If you have any questions please contact Russell Athletic Customer Service at RACustomerService@russellcorp.com or call 1-877-879-8410.
Can I cancel or make a change to my order once it has been submitted?
Sorry, cancellations or changes cannot be made once your order has been submitted.
What is the Status of My Order and How Can I Track It?
You will receive two emails after you place your order.
- After receiving your order, we will send you an email confirming your order was received and is being processed.
- The second email you receive confirms your order has been shipped and provides your order tracking number.
What Carrier Will You Use to Ship My Order?
We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
What Payment Methods Does Russell Athletic Accept?
We accept American Express, Discover, MasterCard and Visa.
Will I Be Charged Sales Tax or Additional Fees?
Sales tax or any additional fees will be displayed at checkout.
Where Can I Find Apparel Technology Information?
Click here to view to our technologies information page.
How Do I Know What Size to Purchase?
Click here to view the Russell Athletic sizing chart.
Do You Offer a Warranty?
We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, simply send an email to RACustomerService@russellcorp.com or call 1-877-879-8410.
How Do I Return Merchandise?
russellathletic.com has a hassle-free, easy to use returns process for your convenience. Click here to view to our Returns Policy for more information.
What Will It Cost To Make A Return?
Click here to view to our Returns Policy for more information.
Can I Return Products that I Purchased from Another Retailer?
We only accept returns for items purchased from russellathletic.com. If you purchased the item elsewhere, please contact the retailer to complete your return.
Do You Have Gift Cards or Offer Gift Wrapping?
We do not offer Russell Athletic gift cards or gift wrapping.
How Can I Sell Your Products?
To order Teamwear Styles call 1-888-606-5520.